Identifying Charges You Don’t Recognize

Seeing “try-shaper” on your statement

You may notice “try-shaper” on your card or bank statement when you purchase from try-shaper or its parent company. This can also appear when a subscription renews, or when a family member makes a purchase tied to that account.

If you still can’t match the charge

Try the steps below to identify where the charge came from:

1. Search your email for phrases like “Thank you for your purchase” or “Order summary.”
2. Look for a receipt that matches the amount shown on your statement.
3. On the email receipt, check the sender and the domain—for example, “[e-mail].”
4. Visit that store’s website to see if you recognize it.
5. If you recognize the site:
   • Check the top navigation for “Submit Your Request.”
   • Scroll to the footer and find a link to “Submit Your Request.”

Get in touch with support

If you’ve already checked the site and your receipts and still aren’t sure about the charge, contact try-shaper Customer Service.

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Need further help?

Need further help? Submit a ticket here. We’ll respond within 48 hours.